Correx.

Improve your operational efficiency, reduce reservation processing errors, and bring the focus back to your customers.

CORREX allows you to automate the manual processes that keep your cost base high and prevent you from focusing on your core business. The hosted transaction-processing platform enables efficient, automated, quality control, reservation file finishing, electronic ticketing and messaging of travel reservations. CORREX also helps companies increase agent productivity and reduce errors with a suite of automated tools.

• Proven expertise – work with the industry experts
• Flexible – select and pay for the services you want
• Priority-based – manage more urgent tasks first
• Easy-to-use – point and click
• Real-time integration – keep everyone in sync
• Productivity – get more from your day

Take Action. Call +1 404 929 6165 to learn more about CORREX.

Quality and Reservation Management

CORREX, a hosted travel transaction platform, streamlines and automates tedious manual travel reservation tasks, freeing agents up to do what they do best—deliver superb customer service that can take business to new heights.

• Reservation Quality Control. Ensure optimal PNR quality and viability to boost customer satisfaction and client retention, streamline processing and reduce expensive pay-outs due to missed ticketing.
• Trip Improvement. Automate behind-the-scenes activities such as low fare searches, seat assignments and improvements, waitlist clearance, and frequent flyer upgrade services.
• Pre-Trip Analysis. Pro-actively manage traveler reservations, mitigate risk and safeguard travelers prior to ticketing and travel.
• Auto-Ticketing. Eliminate missed ticketing errors, and the chance of missed deadlines and higher fares, decreasing production costs and freeing up agency resources.
• E-Ticket Tracking. Recoup the value of unused fares with a system that automatically reviews and reports e-tickets with unused air segments.
• Schedule Change Management. Automatically notify travelers of flight changes or other changes.
• PNR Parsing. Combine multiple data feeds that include segment details, fare information, and ticket and passenger data, into one feed that is exportable into your environment via Web services or other secure means.
• Contract and Fee Management. Automatically determine the appropriate commission or discount to apply by comparing the itinerary and stored fare to client-specific airline contracts, increasing your overall touchless rate and reducing debit memos.
• Multi-system Content Integration.  Access data from virtually any database utilizing various methods that fit your needs.   Write to any external database during processing or post-processing and incorporate logic based upon defined conditions or query results.

Task Management

CORREX Task Management solutions are web-based agent applications that help to prioritize workflow—even across multiple locations and teams—and cut training time and errors.

• Queue Management. Balance workflow, delegate tasks, and monitor service levels. Tasks can be prioritized, routed to multiple locations, and assigned based on agent skill sets.
• Reservation Tracking. Track your reservations through the system, from start to finish.
• Automation Interface for Agents. Software that automates tedious tasks like exchanges, refunds, voids, schedule changes, and lost ticket applications, freeing up agent time for customer care.

Exception Processing

CORREX offers two ways to take care of tedious travel-related tasks, helping you to reduce errors, cut agent training time, and boost productivity.

• Settlement & Ticketing. Make back office activities visible to front-office agents, providing new opportunities to re-engineer front-office practices to maximize efficiencies and avoid costly errors.
• Outsourced Exception Processing. Put the focus back on your customers and let us handle your transaction settlement, exception handling, document distribution, and back-office accounting.

Traveler Services

CORREX makes it easy to stay in close, personal touch with travelers, keeping them up to date on itineraries, confirmations, schedule changes and more.  Best of all, you can customize the look and feel of your communications specifically for them.  

• Confirmations and Notifications. Improve customer experience and improved your operating efficiency by providing time sensitive and event based alerts to your customers.
• Self-service Tools. Reduce the cost of processing exceptions by allowing customers to access and update their PNRs through a secure, self-branded site.
• Trip Approvals. Ensure the appropriate trip approvals are present before processing, configure secondary approval levels, and monitor approval activity for PNRs booked within and outside of your booking system.

Proven Expertise

We have over 20 years of category leadership and process over one million transactions every day, supporting business in over 40 countries. In addition, we have a well-established service bureau with expert travel consultants who will work with you to ensure you get the best possible value from CORREX.

Flexible

We offer scalable solutions and a menu-based approach, enabling you to select and pay for the services that you value most. Choose anything from standard routines to completely customized solutions. CORREX supports all major GDSs and all travel categories—online or offline, travel or leisure.

Priority-based

Agents can select and manage PNRs in the queues based on hours until travel, or by the priority rules you set.

Easy to Use

CORREX applications and reports are web-based, so you won’t need special software or hardware, or additional GDS training. Point-and-click templates make it easy to modify existing bookings, and for multiple agents to access the same reservation.

Real-time Integration

Front-office, meet back-office! CORREX proprietary technology makes back-office activities visible to front-office agents, integrating fulfillment operations in real time.

Productivity

By automating manual tasks, you’ll see an increase in overall efficiency and you’ll be able to refocus management and agent attention on value-added services, improving customer satisfaction. CORREX also helps to reduce operational costs and the risk of processing errors.

Take Action. Call +1 404 929 6165 to learn more about CORREX.